FAQ

Welcome to our FAQ! Here, you'll find answers to some of the most commonly asked questions. If you don't see what you're looking for, feel free to contact us directly—we’re happy to help!

1. What is your return policy?

We offer a 30-day return policy on all products, except for items that are damaged upon arrival. Please contact us within 30 days to request a return or exchange.

2. How long will it take to receive my order?

Orders are typically processed within 2-4 business days. Delivery times vary depending on your location, but typically range from 7-14 days.

3. Do you offer international shipping?

Yes, we offer international shipping. Shipping fees will be calculated at checkout.

4. Are the products safe for pets?

Absolutely! All our products are made with pet-safe materials and are thoroughly vetted for quality.

5. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email that you can use to track your order.

6. What if I need to cancel my order?

If you need to cancel your order, please contact us within 24 hours of placing it, and we will assist you. After this time, we may not be able to cancel it if it's already been processed.